Copyright © KT Images Embroidery. All rights reserved.

Return/Refund Policy

KT Images Embroidery is a Veteran owned and operated small business for 32 years.
Winning Honorable Mention in 2001 from EMB for digitizing, the design called Geisha with Lotus.
The company is designed for the individual, small business and embroider. 
All embroidery is done in a smoke-free environment. 


Items in stock ship in 1 week or less.  Custom orders: items ship in 1-2 weeks.  Turnaround time for orders of larger quantity is based on design size, number and item to be ordered, commonly this is 2 -3 weeks.  Any additional time will be advised prior to final sale.
All items will be placed in a plastic bag prior to the final container.  Jewelry in an organza bag or jewelry box, then a shipping box to maintain the integrity of the item.
Lace wrapped in tissue paper, placed on carboard to maintain the integrity of the lace then in plastic bags for protection.
For international orders, I have a flat rate shipping charge. 

All items are shipped upon receipt of payment.
Shipping options of USPS typically 1st class, priority if requested, occasionally UPS or FedEx.
Designs digitized for embroiderers will be sent zipped file via email.
Returned orders because of an incorrect address provided by the customer, will  be re-shipped after a shipping payment is received from the customer.

Payment Policy

Additional Information

Payment methods include PayPal, money orders, (U.S. only), credit card. If you want to pay by check, orders are not processed until the check clears.
For custom orders I will quote you an estimate, with a final quote once an agreement is made on design, item etc.  If you need an invoice please ask prior to shipping.

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). KT Images Embroidery reserves the right to change its payment procedures at any time without prior notice to you.
If the item does not meet your satisfaction, KT Images Embroidery will refund the cost of the item only once the item is returned. woth no damage or wear and tear.
If it appears that the item has been worn, no refund will be given.  If the item is returned damaged, there will be no refund.
If you want an exchange, KT Images Embroidery will work with you to achieve customer satisfaction.
To receive a refund, the item must be shipped back within 3 days of delivery. and you must make a written request within 1 day of delivery.
No refunds on Custom orders.
Refund request of purchased items prior to shipping will receive 100% refund within the 24-36 hour window of purchase.  If I have packaged the item for shipping a deduction of handling charges will not be refunded.
I am not responsible for items lost or damaged in transit, but will work with you if there is a problem.
There is no refund for shipping and handling, nor refunds for money spent to ship swatches for embroidery orders.

Shipping Policy

All my lace items are NOT for resale.  You may not purchase my lace, make an item then resell it, whether that is in your shop, online and especially through Etsy, Amazon, EBay etc.
If you wish to use my items for your own craft, you must let me know up front.

Custom designs: I would be happy to email you a photo of your design or item designed prior to shipping to make sure that your satisfaction is guaranteed.  Any design or item you see on my can be ordered to your requirements.  Feel free to ask.
All custom designing receives 10 hours of free digitizing with the purchase of the design.  Past that amount of time I charge an additional $20 per hour which is added on to your bill.  Pre-payment is expected to start the process.

My collection of over 90,000 designs includes my own digitized work and stock designs.  The thread color of a design on an item for sale can be changed at no additional charge. Various colors of items embroidered may also be available. See individual item for further details.
My Free Standing Embroidered Lace, is made by me in any color embroidery thread available.  None of my lace is pre-bought or repurposed.

Custom designs are made to order, including size, colors and item to be embroidered.  Custom ​designs become the property of KT Images Embroidery unless a prior agreement is made with the customer, ask for details.  Stock designs are not sizable.  I digitize for other embroiderers, minimizing color changes and providing a variety to embroidery formats.

​Prices for custom designs are based on an hourly rate of $30.00/hr with a minimum purchase of 2 hours and deposit prior to the start.

I deal with a number of distributors for a variety of items to be embroidered.  Such as t-shirts, outerwear, hats, sport shirts to name a few.  Prices are wholesale and you can purchase 1 or more.  I do not have a minimum requirement.

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